Figure 2-1. Default JIRA workflow. The idea is that an issue (such as a bug) is created with a status of Open, and is then moved to In Progress and then Resolved by the person who fixes it. The bug is then moved to either Closed or Reopened by someone who checks whether it really was fixed or not. So Resolved is just a name for an issue status.
And you have the results across all Done Epics with open subordinates. This might not be the cleanest JQL method, but it visualises the logic behind the query - you can shorten it by saving the first query as a filter then searching for "filter = XXXX" in the second query, for example: issueFunction in subtasksOf ("filter = 12345") and resolved
The process of rectifying all bugs in the system is called Bug-Fixing. Incident: Incident is an unplanned interruption. When the operational status of any activity turns from working to failed and causes the system to behave in an unplanned manner, it is an incident. A problem can cause more than one incident which is to be resolved, preferably
First - Resolved/Cancelled/Closed (In General) In JSM, an issue is "Resolved", it means it is completed however it is still waiting for customers to determine if the solution truly resolved his/her asks. Once customers confirmed "YES", then the issue should be moved to "Closed".
1 accepted. You cannot as JQL return a list of issue but what you can do us to use a JIRA Issue Macro, input your JQL then display the created date and resolved date. If you need the number of days you will have to use a calculated field in JIRA from an app. You should be able to do it with Scriptrunner.
Basically the Jira workflow is a set of statuses and transitions that an issue moves through during its lifecycle. An issue's status indicates its current place in the project's workflow. Resolutions are the ways in which an issue can be closed, or completed, or resolved, in many ways. An issue resolution is usually set when the status is changed.
Daniel Miks Dec 08, 2017. I need a dashboard gadget that shows me all open and closed issues week by week for a year back. I don´t want to use the Created vs. resolved as it show just the number of created issues. Not the total open ones. like this (SWI is issue type): You need either. 1. Set a screen with the resolution field for the transition to the status Done. Then when you transition to the Done status you can choose resolution. 2. Add the Update Issue Field post function to the transition to the Done status and update there the resolution field to the required resolution. Like. With Automation for Jira (which is a free app from Atlassian) you could set up a rule that would be triggered when the rule is transitioned to specified statuses and could calculate the difference between that transition date and the creation date. The difference could be recorded in a custom field that you could use later for filtering.

Time between Statuses allows creating a timer to calculate the time between a ticket was in Waiting for support status for the first time and when it has gone to "Resolved" status for last time. In such way, you can get the time ticket was resolved. With SLA Time and Report you can use the "Issue created" condition as a start timer, and status

Previous plans. In most helpdesks, a ticket can have one of four statuses: Open, Pending, Resolved, or Closed. When a ticket requires any action from you or your agents, it is marked as Open, which means every new ticket is marked Open by default. When your agents require additional information from the customer, instead of letting your SLA

Try to recreate your filter focusing on the statuses first and add the Epic link stuff afterwards. You might consider one of these options: - group the statuses in your JQL: status NOT IN (Done, Cancelled) OR (status = Done and resolved >= -1w) - Try using Resolution instead of status as Nic suggested. Like.

27. You can use 'status changed by': status = Closed and status changed by username. From the JQL documentation: The "CHANGED" operator is used to find issues that have a value which had changed for the specified field. This operator has the following optional predicates: AFTER "date". BEFORE "date".
The resolution is correct. Issues which are closed can be reopened. Note that you can always edit the workflows and customize them as per your requirements. Or for user stories: accepted theoretically means that Acceptance testing is complete, while done actually means that there is no work left to be done on the issue.
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    • jira difference between resolved and closed